Sol Rentals - Terms & Conditions

At Sol Rentals we strive to ensure that our guests have the best holiday possible and are always protected. Before making any booking with us please read and ensure you are happy and in agreement with our terms and conditions laid out below:

By booking with us, you are agreeing in full to these terms and conditions.

It is agreed that:

1. The price to the Rental Client for the rental period of the agreed property shall include:

· Cleaning of apartment prior to arrival, if you are not happy with the standard of the clean on your arrival, please inform us as soon as possible. 
· Full set of clean linen and towels per named guest
· Utilities (electricity, gas and water charges) *

2. The price to the Rental Client for the rental period of the agreed property shall not include:

· Flights
· Car hire
· Airport transfers (unless requested and arranged)
· Travel insurance
· Beach towels

Arrival Times to Your Property

Guaranteed entry time is 4 pm on the day of your arrival and standard departure time is 10 am on the day of your departure (this can be flexible with prior discussion or on request for later departure during your stay).

Please not that it is a condition, by law, that you have completed the on-line check-in and provided the requested documents, such as passport copy, before collecting the keys.

Please also note that we only provide key collection service included in your quoted price if your arrival is within the following times:

• Monday to Friday, 10am to 4pm You can collect the keys from our seafront office Edificio Promosol 124, local 7, Paso Maritimo Rey de España, Torreblanca, Fuengirola.
• Saturday & Sunday we arrange with you or your driver to collect them from a specified location (this depends on your arrival time) 

If your arrival at the apartment is outside of these times:

• Keys can be collected in one of the key boxes outside of our office. (For some properties we have key boxes at the properties.)
• A good option is to book an airport transfer with us in advance, where the driver can have your keys with him.
• Book a meet and greet for a fee where a member of staff will meet you to show you into your property and provide keys.

If you do not agree in advance to the above, we cannot guarantee that you will be able to collect your keys without delay or issue on arrival. This usually only applies to guests who owe a balance and/or are arriving extremely late as we will always otherwise, where possible, be able to leave your keys in a pickup location.

Arrival and property details will be issued as soon as your holiday has been paid for in full.

Your Holiday Contract

When you make a booking as Party Leader you guarantee that you have the authority to accept and do accept on behalf of your party these terms and conditions. You must be at least 25 years old to make a booking with us. Your contract with Sol Rentals is made once your booking has been confirmed. Your contract with us will be governed by Spanish Law and is subject to the jurisdiction of Spanish Courts at all times. 

Your Personal Details

The names of all occupants of the rental property must be given by the rental client at the time of booking. No person, other than those whose details are included on the booking form, shall occupy the property at any time without first confirming with Sol Rentals.

Sol Rentals is not the owner of the apartment or villa booked and reserves the right to provide personal details of the Party Leader and party members at its sole discretion to the Owner of the property booked, if requested by them.

Paying For Your Holiday

The reservation deposit of the total holiday price must be paid to Sol Rentals before the holiday booking can be confirmed, the deposit is payable via bank transfer to Spain, debit /credit card at the time of booking. Payments shall be made in Euros; Sol Rentals must confirm and agree the amount required and provide the correct details to make payment.

When you request to book, Sol Rentals sends you provisional booking confirmation and payment details. You then have 48 hrs to confirm that a reservation deposit has been made. If you fail to do this, the reservation will be cancelled and you will have to request to book again. Holidays are not confirmed in full until a deposit has been paid following receipt of provisional booking forms.

The balance of the holiday is paid via bank transfer, or card (card payments are currently processed for Debit and Credit cards 3% respectively). Every credit & debit card payment incurs a charge of 3%. When making a bank transfer for your payments, all bank charges are to be paid by the client. Sol Rentals shall always receive the full amount quoted and required for your rental balance or else your holiday will not be considered paid in full.

If the balance is not paid to Sol Rentals on time, before the Holiday start date, Sol Rentals reserves the right to cancel the holiday contract.

Late Booking

Bookings made less than four weeks before the Holiday start date will be classed as a Late Booking and thus, we cannot accept anything less than payment in full within 48 hours of a request to book, in order to reserve a property.

Confirmation

Please check your confirmation invoice, final itinerary and all other documents you receive from us immediately on receipt. You must contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. We are responsible for providing the holiday we have confirmed to you but it is our common responsibility to ensure your booking details are correct. If you cancel or change your booking later on, you may have to pay an amendment charge. We reserve the right to refuse your booking at any time. If we do this, we will refund any money already paid to us.

If You Change Your Booking

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing or email from the Party Leader.

If one of your party withdraws from the holiday, someone else can take their place providing they satisfy the conditions of the original booking, and you inform us in writing at least 14 days before arrival.  

For any changes to a booking 50 euro for administration charge will be payable this charge may be waived at our discretion.

If You Cancel Your Holiday

To cancel the entire holiday, the Party Leader must write to us as soon as possible at the address on your booking confirmation. Cancellation takes effect on the date we receive your message.

If you have to cancel for a reason covered by your travel insurance policy, any losses must be claimed directly from the relevant insurance company.

The payment made (normally 10%) to confirm the booking is non-refundable, payments made above that level are refundable up to four weeks before arrival, after which they are not refundable. When only some members cancel in a group that has booked a holiday together, the charge will be based on the price of their holiday only.

In the unlikely event that the Property Owner has to cancel the booking made by the Rental Client, then alternative accommodation shall be provided of a similar standard applying the terms of this agreement. If this is not possible, all monies received from the Rental Client will be paid back in full and final settlement of any claims.

Security Deposit and Charges for Damage to the Property

Please note that we, at our discretion, can choose to not request any security deposit and instead reserve the right to charge any potential costs to your credit card.

Guests are, if requested, to pay an agreed refundable security deposit for each booking made. This deposit must be received when paying the balance of the holiday at the latest four weeks prior to arrival. This will be re-paid in full within at least two weeks of returning minus any deductions if applicable. Usually, security deposits are refunded within seven days if you contact us on returning home for refund.

Reasons for partial or full damages charges (but not limited to) towards you as a guest:  

• Smell damage to the apartment from smoking which is strictly not permitted in any of our properties
• Excessive cleaning required to the property - you should ensure the property is kept reasonably tidy and that all rubbish is removed before you depart.
• Damages or losses to contents or building of the property and/or community.
• Excessive electric consumption - some properties include Air Conditioning usage. In these cases, you are still expected to use them sensibly. If you leave units on when not in, you may be charged an electric fee from your security deposit.
• Failure to leave keys in the designated place on departure.
• Leaving keys in the back of doors on departure - if we require locksmiths to regain entry, you will be charged.
• Failure to depart the property by your agreed check-out time. 
• Loss of keys of car parking remotes.
• Excessive damages, stains and marks on furniture, bed linen, soft furnishings and towels from sun cream, fake tan and similar products. Replacement items would be charged.

Holiday Insurance

Holiday insurance is the sole responsibility of each individual party member. Sol Rentals accepts no liability for loss, damage, personal injury or the cost of medical or other treatment whilst staying in our properties as they are privately owned holiday rental homes, in residential communities, which often have no security drills in place nor staff on hand to take charge in emergencies. Sol Rentals are not responsible for any of the above in the case of fire, flood or other accidents that occur in the property during the guests stay. 

Please note that you are staying in a Privately Owned apartment, not a Hotel. There are no staff on hand in the building to assist if you have any issues and there are no "security drills" in place if there is an emergency such as a fire or flood. Sol Rentals take no responsibility for damage or injury caused by these kinds of emergencies, as you are staying in a "home" and not a "hotel". Common sense is expected to prevail in the event of an emergency, but of course, Sol Rentals are always on hand if you must call us in the event of an extreme emergency. 

For this reason you are also expected to take out your own personal travel holiday insurance which covers you in the event of any accident or incident where you require financial help, or emergency services here in Spain. 

Our Liability to You

Sol Rentals is not liable for loss, damage, injury or death caused by an event or circumstances beyond its reasonable control including, without limitation, acts of God/Mother Nature, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers. Sol Rentals will not accept liability if known illness, injury or other health issues of any guests permitted to stay in our properties are not brought to our attention prior to your booking. Sol Rentals liability shall not in any event exceed the total holiday price.

Accuracy

All information contained within our website has been compiled from up-to date information, which we amend as frequently as possible with any changes. However, there may be occasions when the advertised property is not as advertised, due to modification. Such situations may be due to local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control. If we are advised of this we will notify you as soon as possible, but we cannot be held liable for circumstances beyond our control. It is also important to remember that depending on the season, some restaurants, communal pools, water sports and water parks do not operate at all times.

Building Works

From time to time, building work and the associated noise is unavoidable. We do not control such work and we do not receive advance notification of when such work will commence. We will notify you as soon as we are made aware of any building work that may affect your holiday. However, we will not offer compensation.

The Property Owner and/or Sol Rentals shall not be in anyway responsible for any noise or disturbance originating beyond the boundaries of the property from other people on Holiday or possibly doing repair work. 

If You Have a Complaint

If you have cause for complaint whilst on holiday, this must be brought to the attention of the management company immediately so that action can be taken to rectify the problem. Unless there is a valid reason why you failed to report your complaint to the management company, Sol Rentals will not consider themselves to be liable for those complaints.

A Member of Sol Rentals can be contacted at most times of the day and night, please leave a message in the case of emergency on the emergency number that will be provide to you before check-in.

Should the management company be unable to resolve the matter, details of the complaint must be notified to Sol Rentals in writing within 7 days of the end of your holiday. Notification of any complaints received outside this period cannot be considered. If you do not tell us about your complaint promptly, it may be difficult to investigate your complaint thoroughly and solve any issues or grievances you, our valued guests, may have.

Behaviour

Sol Rentals can end your holiday if your behaviour, or that of any party member staying at the property, is likely in our opinion to cause distress, damage, danger to or excessive irritation to our other guests, residents, community administrators, employees, accommodation, property owners or anyone else including if official complaints are received from the Ayuntamiento (town hall) or police (national or local). In these circumstances Sol Rentals reserve the right to refuse you to complete your holiday arrangements and will not be liable for any refund, compensation or any other costs you have to pay. Sol Rentals cannot accept responsibility for the behaviour of others in and around your accommodation. Adults must supervise children at all times and are responsible for not leaving any children (under age 18) unsupervised in or around any of our properties.

Noise and Disturbance

Please note that there can strictly be no noise on the outside of our properties (Villas or Apartments) past 10pm and that residential and community rules must be observed and respected. The local residents in the houses, villas and other apartments in and around the community you stay in can and do take a zero-tolerance approach, rightfully as they are residential areas, even calling the police if they feel necessary. If this happens you should note as with the above requirements for you and your groups behaviour, that your rental can be terminated with no warning and no refunds will given.

Even without an official complaint, if we receive complaints from locals regarding your conduct/noise we will issue you with a warning. If you fail to understand and adhere to the requirements of the warning, your rental can also be terminated with no refunds given. 

Swimming Pools

Children under 18 must not use the swimming pool without adult supervision.  Please check the pool is open for you booked dates, most pools are only open in the summer months.

Sol Rentals cannot be held responsible if the swimming pool in a community is closed for any reason due to safety or maintenance. During low season (1st October to 15th June) it is normal for most pools to be closed for the winter. Private pools are closed unless heated and by prior arrangement are useable (at the extra cost of the pool heater being paid by the client).

Pets / Animals

Unless otherwise advised, pets and animals are not permitted in any of our properties, unless otherwise agreed with management prior to your reservation.

Access

The property owner and their representative must be permitted to enter the property at all reasonable times upon giving 24 hours notice to inspect the property or contents, carry out necessary repairs to the property or to take meter readings.

Please do not permit any person, other than Sol Rentals Staff known to you or those who can provide sufficient identification, in to the property No work, repair, cleaning or deliveries will be undertaken or required by anyone other than your holiday representative or our management staff. We will always inform you in advance if anybody requires entry or to visit you.

Accommodation Courtesy

While you are on holiday, we ask that you respect the condition of the accommodation and ensure that standards are maintained. You are on holiday and are not expected to clean the accommodation but you are required to remove any stains, remove your personal rubbish and waste and replace items damaged by party members and also maintain a respectable level of cleanliness to avoid health hazards and excessive cleaning after you depart. Please remember, this is an owner’s property and should be treated with respect.